Domestic Violence and Sexual Abuse Awareness
Overview
Delivery method
Virtual Classroom
Duration
1.5 hours
Audience
Employees
This course will prepare customer service officers to manage difficult consular cases relating to domestic violence and sexual abuse.
Learning Objectives
Upon completion of this course, participants will be able to:
- identify the cycles of domestic violence and abuse
- adapt to support clients during the pandemic
- develop strategies and best practices to manage difficult conversations
Legacy course code: 00030110