Domestic Violence and Sexual Abuse Awareness

Product code: CO2064

Overview

Delivery method

Delivery method

Virtual Classroom

Duration

Duration

1.5 hours

Audience

Audience

Employees

 

This course will prepare customer service officers to manage difficult consular cases relating to domestic violence and sexual abuse.

Learning Objectives

Upon completion of this course, participants will be able to:

  • identify the cycles of domestic violence and abuse
  • adapt to support clients during the pandemic
  • develop strategies and best practices to manage difficult conversations

Legacy course code: 00030110

No Current Offerings

Date modified: 2022-07-11