Domestic Violence and Sexual Abuse Awareness

Overview

Delivery method

Virtual Classroom

Duration

1.5 hours

Audience

Employees

This course will prepare customer service officers to manage difficult consular cases relating to domestic violence and sexual abuse.

Learning Objectives

Upon completion of this course, participants will be able to:

• identify the cycles of domestic violence and abuse
• adapt to support clients during the pandemic
• develop strategies and best practices to manage difficult conversations

Legacy course code: 00030110