Managing Conflicts: Understand, Prevent and Resolve (Archived)

Product code: HR0046

Overview

Delivery method

Delivery method

Classroom

Virtual Classroom

Duration

Duration

1 day

Audience

Audience

Employees

 

Description

This course has been archived as of July 14, 2025.

This course aims at becoming more aware of how our interpretations and perceptions of reality have an impact in a conflict situation. It offers various strategies to communicate in a constructive manner, as well as useful resources.

Learning Objectives

Upon completion of this course, participants will be able to:

  • use intern processes influencing my reaction when facing a conflict
  • apply a useful communication model to solve the conflict
  • solve difficult situations with the available resources

Legacy course code: 00021366

No Current Offerings

Date modified: 2022-07-11