Managing Conflicts: Understand, Prevent and Resolve

Overview

Delivery method

Classroom

Virtual Classroom

Duration

1 day

Audience

Employees

Description

This course aims at becoming more aware of how our interpretations and perceptions of reality have an impact in a conflict situation. It offers various strategies to communicate in a constructive manner, as well as useful resources.

Learning Objectives

Upon completion of this course, participants will be able to:

• use intern processes influencing my reaction when facing a conflict
• apply a useful communication model to solve the conflict
• solve difficult situations with the available resources

Legacy course code: 00021366