Managing Conflicts: Understand, Prevent and Resolve (Archived)
Overview
Delivery method
Classroom
Virtual Classroom
Duration
1 day
Audience
Employees
Description
This course has been archived as of July 14, 2025.
This course aims at becoming more aware of how our interpretations and perceptions of reality have an impact in a conflict situation. It offers various strategies to communicate in a constructive manner, as well as useful resources.
Learning Objectives
Upon completion of this course, participants will be able to:
- use intern processes influencing my reaction when facing a conflict
- apply a useful communication model to solve the conflict
- solve difficult situations with the available resources
Legacy course code: 00021366