Intercultural Effectiveness

In this two-part training, learners will develop a deeper understanding of intercultural competency and its impact on workplace dynamics, and also engage in intercultural dialogue between LES and CBS employing brave space principles. In part one, learners will explore their own intercultural profile, identifying strengths and areas for growth. Through discussions and activities, learners will gain a clearer understanding of what culture entails and why it plays a critical role in all interactions.

Coaching circles offer an environment of trust for learners to coach each other in the complexities of their job through an intercultural lens, and an opportunity to explore responses through contemplative questions from peers.

The course will assist participants in building and refining their intercultural skills for use in positions of management in Canadian missions.

Effective intercultural interaction is critical to achieving Canada’s objectives which is why intercultural proficiency is one of Global Affairs Canada’s core international behavioural competencies. This competency is relevant to all employees, whether one is working at one of our missions abroad, interacting with global stakeholders, or looking to foster inclusion within the Department’s diverse workplace. This introductory course is intended for all employees in the Department and offers an overview of the concepts of intercultural competence, intercultural effectiveness and what it means to be an interculturally effective person.

The course gives returning employees and their spouses an opportunity to explore the rewards and challenges of their experience living abroad in personal and professional terms and to develop tools and strategies for effective reintegration.