Supervision at Mission

The course for middle managers centers on adopting a human-centered approach to leading diverse teams in the Global Affairs Canada context; and developing the knowledge and skills necessary to manage effectively in a hybrid international work environment.

Designed to develop and strengthen your intercultural competencies, the training will help you understand the influence of culture on behaviour, learn about similarities and gaps in cultural trends, understand communication styles, practice intercultural decoding and develop strategies to bridge cultural gaps.

Effective intercultural interaction is critical to achieving Canada’s objectives which is why intercultural proficiency is one of Global Affairs Canada’s core international behavioural competencies. This competency is relevant to all employees, whether one is working at one of our missions abroad, interacting with global stakeholders, or looking to foster inclusion within the Department’s diverse workplace. This introductory course is intended for all employees in the Department and offers an overview of the concepts of intercultural competence, intercultural effectiveness and what it means to be an interculturally effective person.

Designed for supervisors and team leads (locally engaged staff and Canada based staff) currently serving at missions abroad, this course equips participants with the practical tools and leadership strategies required to support their employees and drive team performance within an international and intercultural context.

This course provides LES supervisors with the knowledge and strategies they need to carry out their work.