Supervision Skills for Locally Engaged Supervisors

Overview

Delivery method

Virtual Classroom

Duration

17.5 hours

Audience

Manager and/or Supervisor

Description

This course provides LES supervisors with the knowledge and strategies they need to carry out their work.

Learning Objectives

Upon completion of this course, participants will be able to:

• strengthen intercultural effectiveness by taking into account the values and ethics of the Canadian culture
• define the process of interpersonal communication and its barriers
• demonstrate the use of Yes listening skills
• give and receive effective feedback
• select a management style appropriate to the situation and the person
• recognize how individual behaviours contribute to the dynamics of the group
• create an atmosphere that encourages inclusion and diversity and rewards people that work together

Legacy course code: 00029792