Mission Request Online (MRO): Managing Transportation Work Orders
Available offerings
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Online - Self-paced
Course
English
Online - Self-paced
Course
French
Overview
Delivery method
Online - Self-paced
Duration
Less than 1 hour
Audience
Employees
Description
This online course is intended to provide participants with the knowledge and skills needed to use the Remedy User Tool (for Mission Request Online) to manage Transportation work orders submitted by clients through the Mission Request Online (MRO) Client Portal.
Learning Objectives
Upon completion of this course, participants will be able to:
- log into the Remedy User Tool (for Mission Request Online)
- open tickets for their team
- assign tickets to other team members
- update information in the system
- create trip segments
- assign trip segments to other team members
- notify the other team members
- close the ticket after the service has been delivered as per client request
Legacy course code: 00018807
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Mission Request Online (MRO): Managing Property and Material Work Orders
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