Core Training Program for Trade Commissioners and Assistants
Overview
Delivery method
Classroom
Virtual Classroom
Duration
4 days
Audience
Employees
Description
This course aims to provide participants with the knowledge, strategies, working tools and resources for the delivery of value-added, proactive and strategic services to the Canadian business community. The course features interactive peer-Learning and reinforces the practical elements of client service excellence.
Learning Objectives
Upon completion of this course, participants will be able to:
- implement best practices in client service excellence
- contribute to achieving departmental priorities
- use "working" tools and technology efficiently and strategically
Legacy course code: 00012478