Core Training Program for Trade Commissioners and Assistants

Overview

Delivery method

Classroom

Virtual Classroom

Duration

4 days

Audience

Employees

Description

This course aims to provide participants with the knowledge, strategies, working tools and resources for the delivery of value-added, proactive and strategic services to the Canadian business community. The course features interactive peer-Learning and reinforces the practical elements of client service excellence.

Learning Objectives

Upon completion of this course, participants will be able to:

• implement best practices in client service excellence
• contribute to achieving departmental priorities
• use "working" tools and technology efficiently and strategically

Legacy course code: 00012478