GAC Learning Catalogue

This course provides advanced knowledge on a variety of consular services as well as other government departments programs delivered by experienced consular staff abroad.

This course provides detailed knowledge of consular and passport services abroad as well as a basic knowledge of other government departments programs delivered by consular staff abroad. This course is designed for consular program managers and emplo

This course is offered to newly appointed Honorary Consuls or those in need of a refresher course. This course provides detailed knowledge of consular and passport services abroad as well as a general overview of other departmental programmes which t

This course will help participants become familiar with core consular functions at Mission. Topics covered will include: International and Canadian legal framework, case management and program management considerations.

This course is an integral part of the program which aims to provide the knowledge, strategies, working tools and resources for leading teams in the delivery of value-added services to the Canadian business community. It features interYes peer-Lea

This course aims to provide participants with the knowledge, strategies, working tools and resources for the delivery of value-added, proactive and strategic services to the Canadian business community. The course features interactive peer-Learning and reinforces the practical elements of client service excellence.

This course is available to other government department employees on a cost-recovery basis. The course covers the core benefits of the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP), including: market access for goods, cross-border trade in services, government procurement, investment, temporary entry, and inc

The course aims to increase the skills and confidence of employees to intervene when witnessing inappropriate behaviours, including those that could lead to harassment and discrimination. This course is intended for all employees who have an interest in equity, diversity and inclusion.

This course is available to other government department employees on a cost-recovery basis. In this course, participants will learn how to communicate useful, evidence-based messages and ideas.The course will focus on how to use dashboards, reports and and other visual tools to convey descriptive, diagnostic, predictive, and prescriptive insights to decision-makers.

This course, by invitation only, aims to build employee capacity to de-escalate hostile and crisis situations through the teaching and training of specific client-service techniques. Learning Objectives: Upon completion of this course, participants

This course is available to other government department employees on a cost-recovery basis. The course aims to help Trade Commissioners better serve small and medium-sized enterprises (SMEs) more efficiently and effectively both in Canada and around the world. It will help commissioners understand the mindset of smaller companies and the scope of business decisions that these companies face when exploring new opportunities. It will also guide commissioners on asking the right questions in order to better understand the client’s business environment and impediments to export success.

This course is available to other government department employees on a cost-recovery basis. This course will introduce learners to the art of diplomacy in a global context and discuss how technology and ideologies are impacting diplomatic practices. Topics covered will include various forms of diplomacy, influencing and networking, and prov