GAC Learning Catalogue
Browse the Global Affairs Canada’s (GAC) full list of courses using our new course catalogue.
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Skip to search resultsCore Training Program for Trade Commissioners and Assistants
This course aims to provide participants with the knowledge, strategies, working tools and resources for the delivery of value-added, proactive and strategic services to the Canadian business community. The course features interactive peer-Learning and reinforces the practical elements of client service excellence.
Next session: May 13, 2024
Creating Brave Spaces: Bystander Intervention Training
The course aims to increase the skills and confidence of employees to intervene when witnessing inappropriate behaviours, including those that could lead to harassment and discrimination. This course is intended for all employees who have an interest in equity, diversity and inclusion.
Data Visualization and Storytelling
This course is available to other government department employees on a cost-recovery basis. In this course, participants will learn how to communicate useful, evidence-based messages and ideas.The course will focus on how to use dashboards, reports and and other visual tools to convey descriptive, diagnostic, predictive, and prescriptive insights to decision-makers.
De-escalation Techniques For Consular Officers
This course, by invitation only, aims to build employee capacity to de-escalate hostile and crisis situations through the teaching and training of specific client-service techniques. Learning Objectives: Upon completion of this course, participants
Diplomacy 101
This course is available to other government department employees on a cost-recovery basis. This course will introduce learners to the art of diplomacy in a global context and discuss how technology and ideologies are impacting diplomatic practices. Topics covered will include various forms of diplomacy, influencing and networking, and prov
Diplomatic Mail and Courier Services-ARCHIVED
The goal of this online course is to provide you with information related to diplomatic mail services including relevant policies, guidelines and procedures used in the monitoring, preparation and shipping of diplomatic bags containing Government of
Electronic Citizenship Validation Process: Introducing the CIC Web portal-ARCHIVED
This training will introduce participants to the new certificates being issued by Citizenship and Immigration Canada from February 1, 2012. Participants will learn how to access an online portal to confirm the information contained in these certifica